Customer Support as a Service

For startups, App developers and Small businesses.
We provide 24/7 customer support leaving you to focus on building your business.

White labeled customer support.


No need to keep your customers waiting or talking to a robot, we provide high quality 24/7 customer support allowing you to focus on building your business.


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Detailed

Our highly skilled support specialists focuses on the details of your customers needs with built in quality assurance.

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Customized

We can deliver exceptional customized support relevant to your business and customers needs.

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Champion

We make you look like a winner in front of the most valuable part of your business - your customers.

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1 week on-boarding

We will learn everyting about your business to make sure we're taking care of your customers the way you would.

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Quality

Quality is at the center of everything we do. We have built in quality assurance procedures to make sure we're providing nothing but perfect service.

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Free Trial

To make sure we are aligned perfectly with your vision, you don't have to pay for the first week.

How it works.


We are your on-demand support team.


24/7 Customer Support.

We can work with any tech platform you have. If you don't have a CRM platform we can work with you to implement one.

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Social Channels

Do you get a lot of support questions through your social channels? Don't worry we can keep an eye on that for you.

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Email & Ticket Support

We will own the support email to make sure customers are answered in the shortest time possible.

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Live Chat

Did we say 24/7! Yes, we will provide live chat support to make sure your customers get the extra level of care they deserve. No more talking to robots.

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Phone

As an add-on, we can provide phone support as well. Think of us as your dedicated support call center, having your customers speak with a real person.

Give us a try for a week, its Free.


To make sure we are a good fit, let's try a one week free trial to make sure we deliver on your requirements.


Our Pricing Plan

Flexible pricing to help scale with your business.

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Start
$ 350

per month

  • Between 0 - 200 responses
  • Live Chat Support
  • Email & Ticket Support
  • Documentation
  • ADD On: Phone Support
  • ADD On: Tier 2 Support
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Grow
$ 850

per month

  • Between 201 - 500 responses
  • Live Chat Support
  • Email & Ticket Support
  • Documentation
  • ADD On: Phone Support
  • ADD On: Tier 2 Support
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Scale
$ 2500

per month

  • 500+ responses
  • Live Chat Support
  • Email & Ticket Support
  • Documentation
  • ADD On: Phone Support
  • ADD On: Tier 2 Support
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Testimonials

See what some of your customers are saying about our service.

Author
Michelle
Founder | Typewritehers

My life as a founder was made easy after I started working with SupportLabs. They have been very professional with me and my customers.

Author
Keagan
Founder | ClickMyTrips

Exceptional service by the team at SupportLabs. They have been nothing but professional at every step of they journey thus far. My life would not be the same without them.

Author
Adrian
VP Customer Success | CoinStash

The team at SupportLabs have made our lives a little easier. We can trust them to handle a lot of our support issues, leaving us to work on high-level customer success issues.

FAQ

1What is a response?

We consider a response a full interaction with a customer that solves their immediate problem, this could consist of multiple messages.

2 What if you cannot solve the problem right away?

This will be considered one response and we will escalate the problem to you to ensure that we resolve the customers problem as fast as possible.

3Can we see all the responses?

Certainly, you will have access to all of the interactions with your customers, we will also provide weekly and monthly reports to you so that you can see that we are within your standards.

4 How long is the on-boarding and free trial period?

5 working days. We'd like to make sure that we thoroughly understand your business and what you expect from us.

5 What documentation do you provide?

All of the support processes that we handle will be documented by us. However, if you need FAQ's, How-To's, explainers or any other documentation to assist your customer we can work with you to accomplish this.

6 How does the phone support & tier 2 add-on work?

This will be on a case by case basis. Please reach out about this and we can discuss your needs in further detail.

7 Do you provide Tier 3 support?

Certainly, please reach out to us to discuss this in further detail.

Get in touch

If you ever thought that you need help with customer support, you probably need help with customer suppport!

We love to hear from you, please reach out with any further questions.

Or, go ahead and set up a free trail to get things started.

  • Miami, Florida
  • 561 306 9507
  • support@supportlabs.co