SupportLabs is a full-service digital service company, specilizing in the entire digital development lifecycle from web design, development and maintenance.
We’ll work with you to take all your great ideas and turn them into a focused, goal-oriented product strategy that we can execute on successfully together.
Our team of senior designers can create a new UI from scratch or redesign the UI of an existing product. We test our designs with real users to ensure they are easy and a pleasure to use.
Our team has extensive experience building world-class software. We can either become your product team or integrate seamlessly into your existing product team to help you build a world-class websites and Apps.
We are your on-demand support team.
We can work with any tech platform you have. If you don't have a CRM platform we can work with you to implement one.
Do you get a lot of support questions through your social channels? Don't worry we can keep an eye on that for you.
We will own the support email to make sure customers are answered in the shortest time possible.
Did we say 24/7! Yes, we will provide live chat support to make sure your customers get the extra level of care they deserve. No more talking to robots.
As an add-on, we can provide phone support as well. Think of us as your dedicated support call center, having your customers speak with a real person.
To make sure we are a good fit, let's set up a 30 minute introductory call to explore the posibilities.
Flexibility to help scale with your needs.
See what some of your customers are saying about our service.
My life as a founder was made easy after I started working with SupportLabs. They have been very professional with me and my customers.
Exceptional service by the team at SupportLabs. They have been nothing but professional at every step of they journey thus far. My life would not be the same without them.
The team at SupportLabs have made our lives a little easier. We can trust them to handle a lot of our support issues, leaving us to work on high-level customer success issues.
We consider a response a full interaction with a customer that solves their immediate problem, this could consist of multiple messages.
This will be considered one response and we will escalate the problem to you to ensure that we resolve the customers problem as fast as possible.
Certainly, you will have access to all of the interactions with your customers, we will also provide weekly and monthly reports to you so that you can see that we are within your standards.
5 working days. We'd like to make sure that we thoroughly understand your business and what you expect from us.
All of the support processes that we handle will be documented by us. However, if you need FAQ's, How-To's, explainers or any other documentation to assist your customer we can work with you to accomplish this.
This will be on a case by case basis. Please reach out about this and we can discuss your needs in further detail.
Certainly, please reach out to us to discuss this in further detail.
If you ever thought that you need help with customer support, you probably need help with customer suppport!